Privacy Policy

This privacy notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data and keep it secure. Here’s the legal basis for processing your data:

Data protection law sets out several different reasons why a company may collect and process your personal data. These include:

Consent

In specific situations, we can collect and process your data with your **consent**. For example, when you tick a box, you agree to receive email newsletters.

Contractual Obligations

In certain circumstances, we need your personal data to fulfill our **contractual obligations**. For instance, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase and pass them to our courier.

Legal Compliance

If required by law, we may need to **collect and process your data**.

Legitimate Interest

In specific situations, we require your data to pursue our **legitimate interests** in a way that can be reasonably expected as part of running our business and that doesn't materially affect your rights, freedom, or interests. For example, we'll use your purchase history to send you or make available personalized offers.

When We Collect Your Data

  • When you visit our website and use your account to buy products.
  • When you make an online purchase and check out as a guest (in which case we only collect transaction-based data).
  • When you create an account with us.
  • When you engage with us on social media.
  • When you contact us by any means with inquiries, complaints, etc.
  • When you enter prize draws or competitions.
  • We collect data from publicly available sources (such as the Land Registry) when you've consented to share information or when the information is made public by law.

What Types of Data We Collect

We collect and store:

  • Your name, billing/delivery address, orders and receipts, email, and phone number.
  • Information collected by the use of **cookies** in your web browser.
  • Details of your visits to our websites or apps, and which site you visited ours from.
  • Personal details that help us recommend items of interest.
  • Payment card information.
  • To offer the best possible web experience, we collect **technical information** about your internet connection and browser, as well as the country and phone code where your computer is located, the web pages you visited during your visit, the advertisements you clicked on, and any search terms you entered.
  • We may also store your **social media username**, if you interact with us through those channels, to help us respond to your comments, questions, or feedback.

How and Why We Collect Your Data

We want to give you the best possible customer experience. To do this, we use the data we have related to your use of our website and social interactions with us to offer more personalized content. We then use this to provide you with promotions, products, and services that are likely to interest you. Data privacy law allows this as part of our **legitimate interest** in understanding our customers and providing the highest levels of service. You always remain in control of your own privacy. If you want to change how we use your data, you’ll find the details in the "What are my rights?" section below. Remember, if you choose not to share your personal data with us or refuse certain contact permissions, we might not be able to provide you with some of the services you've requested.

Here's how and why we'll use your personal data:

  • To **process any orders** you place using our websites or applications. If we don't collect your personal data during the checkout process, we won't be able to process your order and fulfill our legal obligations.
  • To **respond to your inquiries**, refund requests, and complaints. Handling the information you provide allows us to respond. We may also keep a record of these to inform any future communication with us and demonstrate how we communicated with you at all times. We do this based on our contractual obligations to you, our legal obligations, and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
  • To **protect our business and your data against fraud** and other illegal activities. This includes using your personal data to maintain, update, and protect your account. We'll also monitor your Browse activity with us to quickly identify and resolve any issues and protect the integrity of our websites. We'll do all of this as part of our legitimate interest.
  • To **process payments and prevent fraudulent transactions**. We do this based on our legitimate business interests. This also helps protect our customers against fraud.
  • With your **consent**, we'll use your personal data, preferences, and transaction details to keep you informed via email, internet, phone, and through our Customer Service team about relevant products and services, including personalized special offers, discounts, promotions, events, competitions, and more. You're free to opt out of receiving news from us through any of these channels at any time.
  • To **develop, test, and improve the systems, services, and products** we provide to you. We'll do this based on our legitimate business interests.
  • To **display the most interesting content** to you on our websites or applications, we'll use the data we have about your favorite brands or products, etc. We do this based on your consent to receive app notifications and/or for our website to place cookies or similar technology on your device.
  • To **manage any of our prize draws or competitions** you enter, based on your consent given at the time of entry.
  • To **comply with our contractual or legal obligations** to share data with law enforcement.

Your Data and Direct Marketing

We want to offer you deals and promotions that are most relevant to your interests at specific times. To help us achieve a better overall understanding of you as a customer, we combine the personal data we've collected about you. We also combine data we collect directly from you with data we obtain from third parties to whom you've given consent to transmit that data to us.

How We Protect Your Data

As our valued customer, we take your privacy and security very seriously. With this in mind, we'll treat your data with the utmost care and take all appropriate steps to protect it. We secure access to all transactional areas of our websites and applications using **"https" technology**. Access to your personal data is password-protected, and sensitive data (such as payment card information) is protected by **SSL encryption**. We regularly monitor our system for potential vulnerabilities and attacks and conduct penetration testing to identify ways to further strengthen security.

How Long We Keep Your Data

Whenever we collect or process your personal data, we'll only keep it for as long as necessary for the purpose for which it was collected. At the end of that retention period, your data will be either completely deleted or anonymized, for example, by aggregation with other data so it can be used in a non-identifiable way for statistical analysis and business planning.

Orders

When you place an order, we'll retain the personal data you provide for **six years** so we can comply with our legal and contractual obligations.

Who We Share Your Data With

Sometimes we share your personal data with trusted third parties. Here's the policy we apply to those organizations to keep your data secure and protect your privacy:

  • We provide only the information they need to perform their specific services.
  • They can only use your data for the exact purposes we specify in our contract with them.
  • We work closely with them to ensure your privacy is respected and protected at all times. If we stop using their services, any of your data in their possession will be deleted or anonymized.

How We Share Your Data With Third Parties for Their Own Purposes

We'll only do this in very specific circumstances, for example:

  • For **fraud management**, we may share information about fraudulent or potentially fraudulent activities on our premises or systems. This may include sharing data about individuals with law enforcement bodies.
  • We may also be required to **disclose your personal data to the police** or other government, regulatory, or law enforcement agency, in your home country or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take into account our customers' privacy.
  • We may, from time to time, **expand, reduce, or sell the business**, and this may involve the transfer of divisions or the whole business to new owners. If this happens, your personal data, where relevant, will be transferred to the new owner or controlling party, under the terms of this Privacy Notice. For more information, please contact our Data Protection Officer.

To help personalize your journey through our websites, we currently use the following companies, who will process your personal data as part of their contracts with us:

  • Prestashop
  • Wix
  • Google

Where Your Data Is Processed

Sometimes we'll need to share your personal data with third parties and vendors outside the European Economic Area (EEA), such as Australia or the United States.

International Orders

If you reside outside the UK and place an order with us, we'll transfer the personal data we collect from you to our teams in the UK.

Protecting Your Data Outside the EEA

The EEA includes all EU member countries, as well as Iceland, Liechtenstein, and Norway. We may transfer the personal data we collect from you to third-party data processors in countries outside the EEA.

If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed within the EEA. For example, our contracts with third parties stipulate the standards they must meet at all times. For more information about these contracts, please contact our Data Protection Officer using the contact details in the section below.

Any transfer of your personal data will follow applicable laws, and we'll treat the information according to the guiding principles of this Privacy Notice.

What Are Your Rights Regarding Personal Data?

You have the right to request:

  • **Access** to the personal data we hold about you, free of charge in most cases.
  • The **correction** of your personal data when it's incorrect, out-of-date, or incomplete.
  • For example, when you withdraw consent or object and we don't have a primary legitimate interest, or once the purpose for which we hold the data has ended.
  • That we **stop using your personal data for direct marketing** (either through specific channels or all channels).
  • That we **stop any consent-based processing of your personal data** after you withdraw that consent.

You have the right to request a copy of any information about you that we hold at any time, and also to have that information corrected if it's inaccurate. To request your information, contact Quokkababy at **C/ Pradillo 10 Local 28002 Madrid** or at info@quokkababy.es. To request that your information be modified, please update your online account or contact our Customer Services team. If we choose not to act on your request, we'll explain the reasons for our refusal. Your right to withdraw consent: Whenever you've given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where We Rely on Our Legitimate Interest

In cases where we process your personal data based on our legitimate interest, you can ask us to stop for reasons related to your individual situation. We must then do so unless we believe we have a primary legitimate reason to continue processing your personal data.

Direct Marketing

You have the right to stop the use of your personal data for direct marketing activities through all channels or selected channels. We must always comply with your request.

Checking Your Identity

To protect the confidentiality of your information, we'll ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you've authorized a third party to submit a request on your behalf, we'll ask them to prove they have your permission to act.

How You Can Stop Direct Marketing

There are several ways you can stop receiving our direct marketing communications:

  • Click the "unsubscribe" link in any email communication we send you. We'll then stop any further emails from that particular division.
  • If you have an account, visit the "My Account" area and change your preferences.
  • Write to us at / email us at info@quokkababy.es.

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

Use of Our Services by Children

Our website is not designed for use by children under 16 years of age. We ask that children not provide personal information through our website. If we become aware that we've collected personal information from a child under 16, we'll delete that information from our records.

If you have any unresolved questions, please contact us at info@quokkababy.es or write to us at **C/ Pradillo 10 Local 28002 Madrid**.

COOKIES

A **cookie** is simply a very small file of letters or numbers, stored on your computer, mobile device, or other device. They help track website usage and personalize your shopping experience. When you return to a site, the settings and information from your last visit are "remembered," such as items in your shopping bag or automatic account login. Cookies are safe to store on your computer. Most web browsers have cookie storage enabled as a default setting, but all browsers offer you the option to disable it if you prefer. If you choose to disable some or all cookies, you may not be able to make full use of our website. For example, you may not be able to add items to your shopping cart, proceed to checkout, or use any of our products and services that require you to log in.

As our valued customer, it's important to us, as your trusted retailer, that you're fully informed of the use of cookies on the website. In compliance with European Union legislation, we are clear about how we use cookies to enhance your shopping experience.

We carefully select external providers to make your use of the site and the shopping experience as good as possible. Both we and our chosen partners place cookies on your computer for use on our website. The data collected by these cookies is mostly aggregated information that remains anonymous. We never use cookies to collect or record information such as your name, address, or payment details.

A Complete Guide to Our Cookies and Their Purposes

Site Functionality Cookies

These cookies are **essential for the proper functioning of our website** and allow you to use its features, such as accessing secure areas of the site. Without these cookies, you won't be able to purchase the products you're viewing. These are **temporary cookie files**, which are deleted when you close your browser. When you restart your browser and return to the site, the site won't recognize you. You'll need to log back into your account or re-select products. A new session cookie will be generated, which will store your Browse information and be active until you leave the site and close your browser.

Site Analytics Cookies

These cookies allow us to **measure and analyze how our customers use the site** to improve both its functionality and your shopping experience. The data stored by these cookies never shows personal data from which your individual identity can be established.

Customer Preference Cookies

These cookies are used to **remember your passwords and login information**, so you don't need to re-enter them every time you visit the site. They'll also remember items in your shopping bag for next time. These files remain in one of your browser's subfolders until you manually delete them, or your browser deletes them based on the duration period contained in the cookie file (by law, this cannot last longer than 6 months or 30 days). These cookies persist even when a browser is closed.

Targeting or Advertising Cookies

These cookies are installed by third-party websites separate from our site, such as advertisers. They **collect data about your Browse habits and allow them to track you across multiple websites**. This information is used to deliver ads that are deemed relevant to you, limit the number of times a specific ad is served, or to help measure the effectiveness of our marketing campaigns.

Sharing Our Pages

If you "share" content with friends through social networks like Facebook, Twitter, Google+, Pinterest, and Instagram, you may have cookies from these websites stored on your computer. We don't control the settings of these cookies, so we suggest you consult the third-party websites for more information on how to manage them. You can find more information about social media policies on privacy and cookies by clicking on the links above.

How to Manage Your Cookies

You can enable or disable cookies by changing your website browser settings to accept or reject cookies as needed. How to do this will depend on your browser. Below, we provide more information on how to check which browser you're using and how to manage cookies. As mentioned above, please note that if cookies are not enabled on your computer, your activities will be restricted to Browse this website, and you won't be able to add products to your shopping bag or purchase them. First, determine which internet browser is set for default use on your machine (or which browser you use most frequently). To find out what it is, simply open the Internet as usual and follow the steps below:

PC Users

On the toolbar at the top of your browser, click on **‘Help’**. Choose the **‘About’** option from the dropdown menu. This will tell you the browser type and version.

Mac Users

Click the **Apple icon** in the top left corner of your browser and choose the **'About'** option. This will tell you the browser type and version.

Once you know the browser you're using, the guides below for each browser will help you find the cookie settings.

Internet Explorer

Click the **"Tools" tab** in your browser's menu area. Select the **"Internet Options"** option. This should open a pop-up box with many tab options. Select the **"Privacy" tab**. Internet Explorer has an automatic high, medium, or low setting system for handling internet content. You can set your own settings by clicking the "Advanced" tab and checking "Override automatic cookie handling." Settings above medium will disable cookies; Medium or lower will enable cookies.

Mozilla Firefox

Click the **'Tools' tab** in your browser's menu area. Select the **"Options"** option. This should open a pop-up window with tabs at the top. Select **‘Privacy’**. You should now see "Tracking" and "History" options. In the "History" dropdown menu, select "Use custom settings for history" to adjust your cookie settings.

Google Chrome

Click the **wrench icon** in your browser. Select the **"Settings"** option. This should open a box with tabs along the left side. Select the **"Under the Hood"** tab. When this page loads, select a tab you'll see at the top called **"Content settings."** This shows your content controls, including cookie permissions.

Safari

Click the **gear icon** at the top of your browser. Select the **"Preferences"** option. This should open a pop-up window with several tabs at the top. From this list, select **‘Privacy’**. This will open the tab page that allows you to control cookie settings.

Opera

Click the **Opera file icon** in the top left corner of your browser. In the dropdown list of options, highlight **"Settings"** and then scroll down and select **"Preferences."** This should open a pop-up window with tabs at the top. Select **‘Advanced’**. From the advanced options, from the left side, select **‘Cookies’**. This presents the cookie options for your use in this browser.

If You Have Another Browser...

Check the help settings within your browser, or use a search engine to find answers on how best to enable or disable cookies in your chosen browser. Remember that we are not responsible for the content of external websites. If you want more information...

The website below provides a detailed guide to cookies and how to control, delete, and understand them: http://www.aboutcookies.org/

If you're not satisfied with how we use cookies, you can delete them after a visit to our site. Alternatively, browse the site using your browser's anonymous usage settings (called "Incognito" in Chrome, "InPrivate" in Internet Explorer, "Private Browse" in Firefox and Safari, etc.).